Privacy Policy

Last updated July 14th, 2025

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Definition

Deficiency Detect is the operating name of Deficiency Detect Corp., the legal entity behind this service. All references to "Deficiency Detect" in this policy refer to Deficiency Detect Corp.

Introduction

Welcome to Deficiency Detect. This Privacy Policy outlines how we collect, use, and protect your information. We're committed to ensuring your privacy and security.

Information We Collect

We collect limited information necessary for the operation of our service.

  1. Authentication Cookies: We use cookies solely for authentication purposes, enabling you to securely access your account.
  2. Referral Cookies: We use in-house cookies to track referral activity. These are never shared with or sent to any third-party companies.
  3. Usage Data: We use PostHog for analytics to understand how our service is used. This data doesn't involve cookies and is used to improve our platform.
  4. Account Information: When you register, we collect necessary account details such as your company name and contact information.
  5. Project and Deficiency Data: Information related to the construction deficiencies and projects you manage within our platform.

Location Data

We collect and store address information provided by the user for organizations and projects. We don't collect real-time location data.

  1. Organization and Project Addresses: Users input specific location data for organizations and projects to facilitate deficiency tracking and management. These addresses are stored to help manage and categorize your projects and deficiencies.
  2. We do not collect or track the real-time location of users or devices.

How We Use Your Information

We use your information to provide, maintain, and improve our services.

  1. To authenticate and provide access to your account.
  2. To analyze usage patterns and improve our platform using PostHog.
  3. To manage and support your construction deficiency tracking.
  4. To communicate with you regarding your account and service updates.

Data Security

We follow best practices to implement robust security measures, protecting your data from unauthorized access, alteration, or disclosure.

  1. We use industry-standard encryption and security protocols.
  2. We regularly review and update our security practices to ensure your data is kept safe in-house.
  3. We restrict access to your data to authorized personnel only.

Third-Party Services and Data Sharing

We do not sell your data to third parties. We use a select few third-party services to enhance our platform.

  1. PostHog: Used for analytics and doesn't use cookies.
  2. AI Models (e.g., OpenAI's ChatGPT): We may utilize APIs from AI models (like OpenAI's ChatGPT) to provide certain functionalities within the app. Please be aware that prompts and associated data processed by these models may be saved by the respective third-party AI provider according to their own policies. We recommend reviewing their privacy policies for more information.
  3. We're committed to protecting your data and maintaining your privacy. Your data remains in-house unless explicitly processed by these integrated third-party services for specific features.

Payment Processing

All payment processing for Deficiency Detect subscriptions is handled securely through Stripe.

  1. We don't store or have access to your full credit card details.
  2. Stripe's secure platform ensures the safety of your payment information.
  3. Stripe's privacy policy and security practices apply to your payment information.

Data Retention

We retain your data for as long as your account is active or as needed to provide you with our services.

  1. Upon account deletion, we'll securely delete your data.
  2. We may retain certain information as required by law or for legitimate business purposes.

Your Rights

You have the right to access, correct, or delete your personal information.

  1. You can access and update your account information through your dashboard.
  2. To request deletion of your data, please contact our support team.

Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of any significant changes.

  1. Changes will be posted on this page.
  2. Your continued use of the service after changes constitutes acceptance of the new policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@deficiencydetect.com.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.

  1. Any disputes arising from this Privacy Policy shall be resolved in the courts of Toronto, Ontario, Canada.